Privacy policy

This privacy policy explains how Greater Manchester Property Maintenance Ltd (“GMPM”, “we”, “us”) collects, uses and protects your personal data when you use our website (gmpmgroup.com) or enquire about our services. We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Greater Manchester Property Maintenance Ltd is the data controller for the personal data described in this policy.

• Address: Unit 7, Centenary Business Park, Trafford Park, Manchester, Greater Manchester, M17 1WT
• Email: hello@gmpmgroup.com
• Phone: 07478 761593
• Company number: 15428930 · ICO registration: ZB562104

What information we collect

When you contact us or request a quote, we collect the details you provide, which may include:

• Your name and the best way to contact you (email and/or phone)
• The property postcode and borough/area
• The service you need, the type of customer you are, and how urgent it is
• A description of the work and your preferred contact time
• For portfolio enquiries, the number of properties
• Your consent and the page you submitted from (for our records)

We also automatically collect limited technical and usage data (such as your IP address, device and browser type, and how you use the site) through cookies and similar technologies — see our cookie policy.

How we use your information and our lawful bases

• To respond to your enquiry and provide quotes — on the basis of taking steps at your request prior to entering a contract, and our legitimate interests in running our business.
• To carry out and manage work you ask us to do — to perform our contract with you.
• To keep records and meet legal obligations (e.g. tax, health & safety, compliance certificates) — to comply with a legal obligation.
• To improve our website and services using analytics — on the basis of your consent (for non-essential cookies) and our legitimate interests.

Who we share it with

We do not sell your personal data. We share it only with:

• Our customer management system (GoHighLevel), which stores and helps us manage enquiries as a data processor on our behalf.
• Analytics providers (Google), via Google Tag Manager and Google Analytics, to understand site usage (subject to your cookie choices).
• Trusted subcontractors where needed to carry out the work you have requested.
• Authorities or advisers where required by law or to protect our legal rights.

International transfers

Some of our providers (such as GoHighLevel and Google) may process data outside the UK, including in the United States. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement / Addendum or equivalent approved mechanisms.

How long we keep it

We keep enquiry and customer data only as long as necessary for the purposes above — typically for the duration of our relationship and for a reasonable period afterwards to meet legal, accounting and warranty obligations — after which it is securely deleted or anonymised.

Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to our processing;
• data portability; and
• withdraw consent at any time (where processing is based on consent).

To exercise any of these, email hello@gmpmgroup.com.

Security

We use appropriate technical and organisational measures to protect your data. Enquiries are sent securely from our website to our customer management system, and access is limited to those who need it.

Complaints

If you have a concern, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.